Privacy Policy

​At Eterea Retreats, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, www.eterearetreats.com, or use our services. By using our website, you agree to the practices described in this Privacy Policy.

If you have any questions about this policy or our privacy practices, please contact us at info@eterearetreats.com.

1. Information We Collect

We collect personal information when you use our website, book retreats, or contact us directly. This includes:

Personal Identifiable Information (PII):

• Full Name

• Email Address

• Phone Number

• Billing Information (e.g., credit card details)

• Demographic Information (e.g., age, location)

• Health-related Information (if relevant to your retreat or services)

Non-Personal Information:

• IP Address

• Browser Type and Version

• Device Information

• Referring/Exit Pages

• Date/Time of Visits

• Pages Viewed

• Time Spent on Pages

2. How We Use Your Information

We use the information we collect to improve your experience and to provide the services you request. Specifically, we may use your information for:

• Processing Bookings and Transactions: To confirm your retreat bookings and process payments.

• Communication: To send you updates, booking confirmations, and personalized offers. You can opt-out of marketing communications at any time.

• Website Functionality and Improvement: To enhance our website's performance and user experience.

• Customer Support: To respond to inquiries, questions, or customer service requests.

We do not sell your personal information to third parties.

3. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. After this period, we will securely delete or anonymize your data.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and gather anonymous information about website usage. Cookies are small text files stored on your device.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the website.

5. Third-Party Services

We may use third-party services to help us provide our services, such as payment processors, email marketing providers, and website analytics tools. These third-party providers may have access to your personal information, but only to the extent necessary to perform their functions. We ensure these third parties comply with relevant privacy laws and take measures to protect your data.

6. California Privacy Rights

As a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights include:

• Right to Know: You have the right to request the categories of personal information we have collected about you, the sources of that information, the purpose for collecting it, and the third parties with whom we share it.

• Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., if we need it for legal reasons).

• Right to Opt-Out of Sale: We do not sell your personal information to third parties. If this changes, we will provide a clear option for you to opt out.

• Right to Non-Discrimination: You have the right not to face discrimination for exercising any of your rights under the CCPA/CPRA.

To exercise any of these rights, please contact us at info@eterearetreats.com. We will respond to your request within 45 days as required by law.

7. How to Exercise Your Rights

To request access to or deletion of your personal information, or to opt out of the sale of personal information (if applicable), you may contact us by email at [Insert Contact Email]. We will verify your identity before processing your request and respond to you within the required timeframe.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed as completely secure, and we cannot guarantee the absolute security of your information.

9. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have inadvertently collected personal data from a child under 16, we will take steps to delete that information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective as of the date posted. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights under the CCPA/CPRA, please contact us at: info@eterearetreats.com

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Eterea Retreats.